Legal and privacy disclaimers
Privacy Statement
Discovery Bay Games LLC receives and stores certain types of information whenever you interact with this website. For example like many websites we use "cookies," so we obtain certain basic information when your web browser accesses www.discoverybaygames.com. This information simply allows us to provide you with a personalized experience at our website. We do not share or sell any information given to us as part of your online experience. Also, we do not share email communication information with any other organization.
About Cookies
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide storage of items in your Shopping Cart.
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, cookies allow you to take full advantage of some of our coolest features, and we recommend that you leave them turned on.
Information about our customers is an important part of our business, and we do not share or sell it to others.
Return/Exchange Policy
Within 30 days of delivery/purchase, games and/or game parts may be returned or exchanged if they meet the following criteria:
- are received by the customer damaged, defective, or incorrectly sent to the customer
- are returned to Discovery Bay Games within 30 days of delivery or purchase
- show no obvious signs of use
- are in their original condition
- are unopened (cellophane intact on game box)
- contain serial number/UPC
Items that meet the above criteria and are returned more than 30 days after delivery/purchase will receive a partial refund.
Replacement Parts
If you receive a game containing a damaged component email us at info@discvoerybaygames.com and tell us what component is damaged. We will respond with information on how to return the damaged part to us COD and ship a replacement to you free of charge. Replacement parts damaged or lost through use of the game are available for a reasonable fee.
Returns Processing
Need to return an unopened/unused game, or send us a defective game part for exchange? Call the Discovery Bay Games Return Department at 888-385-2498 to receive a Return Authorization number and return shipping instructions. All return packages and documents must include a return authorization number. A credit will not be issued until goods are received.
Customer Service: 888-385-2498 or info@discoverybaygames.com, Monday – Friday 8:00 AM -5:00 PM Pacific.
Shipping Policy
Items ordered from our website are shipped within 5 business days via USPS or FedEx Ground unless otherwise instructed. The cost of shipping is billed to the customer.
Expedited shipping
Our standard shipping is by FedEx Ground. Sometimes you need to receive an item in your order sooner than our standard shipping allows. When you place an order via our website, you can choose from the following expedited shipping methods: USPS Priority Mail or USPS Express Mail or FedEx 2Day or FedEx Standard Overnight.
Expedited shipping will be based on weight of the order and zip code shipped to per USPS or FedEx policy. The zip code we ship from is 98409. To determine these costs you may want to visit http://www.USPS.com or http://www.fedex.com/us.
The timing of the shipments we make for your order is dependent upon our fulfillment network: To serve our customers more efficiently, Discovery Bay Games uses a fulfillment warehouse.